Is your team traveling more for business?
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Here’s everything you need to know to modernize your business travel managementThe US is getting expensive, like Switzerland
- In 2024, New York ranked as the world's most expensive city for business travel, with an average daily cost of approximately $685. (Statista)
- Coming in second was Geneva, with an average spend of $700 per day, closely followed by Washington DC ($658) and Zurich ($617). (ECA International)
- In Asia, Hong Kong came in first as the most expensive city for business travelers, with the average daily spend coming in at $520. (ECA International)
- Three of the top five most expensive cities for business travel globally are in the United States; New York, San Francisco, and Washington DC. (ECA International)
- Zurich is the most expensive business travel destination in Europe, with Milan, Paris, and London trailing closely behind. (BTN)
The way we travel for business is changing
AI and sustainability are reshaping the travel industry, moving beyond buzzwords to become key priorities. From increasing AI investments to a stronger focus on sustainable travel options, both travelers and businesses are driving this transformation.AI and sustainability are more than just trends
- Only 14% of buyers currently use AI in their travel programs, but this represents an 8-point increase from the previous year. (GBTA)
- 83% of executives reported increasing their AI budgets for 2024. (Skift)
- Only 10% of travelers prefer chatbots to support them when facing disruption. (Perk)
- Over 70% of travelers are drawn to OTAs and providers that emphasize sustainable travel options. (GSTC)
- First and business-class bookings have fallen, while economy bookings rose by 7.69%. (Advantage Travel Partnership)
- Around 70% of employees are unaware of their company’s green policies for corporate travel. (Passport Photo Online)
- Roughly 90% of working professionals believe their company has prioritized sustainability. (Passport Photo Online)
Why and how business travelers travel
Conferences, trade events, and exhibitions are growing reasons for corporate trips.There’s a strong link between corporate travel and business growth
- The majority of business travel decision-makers believe that higher travel budgets lead to increased company revenue (64%) and profitability (59%). (Perk)
- For SMBs and mid-sized companies, every dollar spent on business travel generates an average of $12 in revenue, largely driven by new customer acquisition. (Perk)
- 34% of C-suite leaders credited a third of their company's sales growth in 2023 to traveling for in-person meetings. (Perk)
- Overall, 67% of business travelers believe their company would lose revenue without in-person meetings, while 95% of C-suite executives think they would lose customers. (Perk)
Corporate travel managers need access to better technology
- 90% of travel and expense management decision-makers want to auto-enforce travel policy compliance. (Brex)
- 94% of travel and expense management decision-makers want an all-in-one solution that includes travel, reimbursements, expense management, and corporate cards. (Brex)
- Only 58% of travel and expense management decision-makers understand all their travel-related fees. (Brex)
- 42% of travel and expense management decision-makers consider the ease of use of their expense solution a major challenge. 31% have problems integrating with other software, such as accounting systems. (Brex)
- Most travelers book at least some of their trips via unmanaged channels. (Deloitte)
- Around two-thirds of companies use an online expense reporting platform with a mobile app. (Finances Online)
- 31% of travel managers find it most challenging to understand how a hotel will meet their program needs during the sourcing stage. (Cvent)
- 45% of travel managers say negotiating with hotels has become more challenging in the last five years. (Cvent)
- Only 59% of travel managers regularly share travel-related performance metrics with senior leadership. (GBTA and Spotnana)
Mobile bookings are growing
- 40% of business travelers book their hotel stays via smartphones. (Hotel Tech Report)
- 56% of business travelers book their own hotel rooms and flights, while 44% have someone else handle the bookings for them. (Hotel Tech Report)
- While 60% of all online traffic came from mobile, most purchases in 2023 were made on desktop, which accounted for 62.5% of online sales. (Salecycle)
- Nearly one-third of travelers booked through a website on a mobile device, while 23% used a mobile app to make their booking. (Expedia)
Traveler satisfaction and concerns
Traveler satisfaction is key to a successful corporate travel program. Take a look at these surveys into the frustrations and desires of business travelers. And don’t forget to set up your own internal surveys for your road warriors.Millennial and Gen Z business travel statistics
These days, Millennial and Gen Z stats are making headlines. Their demographic makes up the biggest percentage of business travelers worldwide, so they’re valuable generations for the business travel industry to understand. Millennials and Gen Z are the most frequent business travelers
- In 2024, Millennial and Gen Z employees are the biggest business travelers, with 53% of each group planning to travel for business. (Hilton)
- 26% of Baby Boomers planned to travel for business in 2024. (Hilton)
- Almost 60% of Millennials believe that technology can never replace face-to-face business meetings. (GBTA)
- Millennials are 60% more likely to purchase flight add-ons like extra legroom or in-flight entertainment. (Rydoo)
- Gen Z sees business travel as key to their careers, with 81% believing it boosts their appeal to potential employers and 83% feeling it creates more promotion opportunities at their current company. (Globetrender)
- 76% of Gen Z employees say business travel influences their decision to stay with their employer. (Perk)
If your team is still using consumer sites for business travel, it’s time for a change.
Download our guide to choosing a business travel tool that gives travelers the freedom to book travel in a place you can monitor, track, and control.Millennials and Gen Z value relaxation, leisure activities, and well-being during business travel
- 43% of Millennials have extended their business travel trip for leisure. (Statista)
- 79% of Gen Z employees want to travel for work to explore new places. (Perk)
- 41% of Gen Z employees would like their company to allow them to extend the duration of trips. (Perk)
- Gen Z employees prioritize well-being during business travel; 34% would like to be able to submit travel expenses for activities such as yoga or exercise classes. (Perk)
- 36% of Millennials prioritize indulgence and pampering during business travel. (Hilton)
- 78% of Gen Z employees want to feel pampered when they travel for business. (Hilton)
- 43% of Millennials and 38% of Gen Zs plan on taking a flexcation trip within the next year. (Expedia)
Spending on leisure trips is higher, but business travel is more profitable
- In the United States, 69.8% of travel spending goes toward leisure, while 30.2% is for business. Outside of the UK, the U.S. leads in business travel spending globally. (Statista)
- While business travelers account for only 12% of all airline passengers, their airfare is twice as profitable for airlines because they are loyal, use frequent flyer programs, buy amenities like extra legroom, and make more last-minute bookings. (Investopedia)
- Business travelers account for around 75% of airlines’ profits. (Investopedia)
First-class travel isn’t affected by the purpose of the trip
- The most recent research shows that 19% of U.S. travelers will board a first-class flight for leisure. Meanwhile, 20% fly first class for business trips. in (Statista and Statista)
Ready to provide your business travelers with an easy-to-use booking app packed with powerful features for administrators and finance?
Download our guide to choosing a business travel solution that lets travelers book independently while giving you the ability to monitor, track, and control.